Our FAQ section compiles a list of all the frequently asked questions our customers have asked about our service. If you still cannot find what you are looking for, please get in contact with us.
Can I use the same PIN over and over again?
Yes you can. As many times as you want.
How much does the service cost?
Our service is FREE to those calling our 03 numbers from a mobile with bundled minutes, if calling from a landing the costs are the same as calling an 01 or 02 number. There are no other fees associated with our service. If you intend to have international callers please check call costs with the appropriate local network providers.
How does One Click Dialling work?
You can use One Click Dialling from your smartphone by pressing the “call” button next to the conference you want to join. The app will dial the conference number and enter the PIN for you. All that remains is for you to say your name and you’ll be in the conference.
Will One Click Dialling work on my smartphone?
The best answer is 'probably'. We've tested it on a range of popular handsets without any problems but as there are many different handsets out there it is impossible to give a definitive ‘yes’ answer.
Can I use this overseas?
Yes, you or colleagues can dial into the UK for a conference call using the 03 number. If you experience any issues however or to identify what you would be charged, it would be advisable to check with your network provider in the country that you are calling from.
How do I cancel the service?
Simply stop using it. There is no account to close or payments to cancel. If you wanted to use the service again in the future you can simply request another PIN from our site or app.
How does call recording work?
When you set up a conference you have the option of choosing to record it. If you choose to record your calls, a link to listen to your recording will be emailed to you at the end of the conference.
Can I stop the call recording?
You can't. You will need to request another PIN.
Do I need to tell anyone that the call is being recorded?
The law states: ‘Under the Regulation of Investigatory Powers Act 2000 (RIPA), it is not illegal for individuals to record conversations provided the recording is for their own use'. You can read more here.
I requested conference details or participated in a recorded conference, but received no email.
If you do not receive an email within a few minutes of setting up a conference call, or from participating in a conference with recording enabled, please check the spam and junk folders of your email client. Only the person that set up the conference will get emails. If you are still missing emails, please get in touch with us. More info.
What else do I need to know?
When using One Click Dialling you will hear the prompt to ‘Enter your PIN’. Please ignore this as it will be done for you.
The link to your call recording will expire 30 days after being sent to you. If you’d like to keep a record of your call please try and save this file before the 30 days is up.